top of page

FREQUENTLY ASKED QUESTIONS

HOW FAST CAN I GET SCHEDULED?
We take great pride in servicing our customers, we always do our BEST to schedule most jobs within 5 business days. Sometimes we can come the very next day, simply depending on your location and how our current schedules are at the moment.  The quickest way to get serviced is to call or better still request a quote online.


CLICK HERE TO SCHEDULE ONLINE!

HOW DO YOU COUNT WINDOWS FOR CLEANING?
What does counting windows for cleaning even mean? If you call a window cleaning company asking for pricing, they may ask you to go around your house and count the windows. This means the panes of glass, not the actual window sets. A window pane is different because each pane is surrounded by a frame, for instance, if a window set has 2 pieces of glass and it opens, then this counts as 2 window panes. This is the number the window cleaner is trying to figure out. Most companies will set a per window pane price so they can give you a ballpark price over the phone, and they will know how much time to allow to complete the job.

ARE YOU LICENSED AND INSURED?
We are both licensed and insured.

DO YOU GUARANTEE YOUR WORK?
Yes all of the work that we do is guaranteed. All you need to do is contact us within 24 hours after the service is done.

HOW OFTEN SHOULD MY WINDOWS BE CLEANED?
While we do accept once a year customers, most of our customers select our twice a year, interior & exterior cleaning or our quarterly exterior only cleanings. We offer our “SHINE PLAN” program for regular customers.

WHAT IS YOUR SHINE PLAN PROGRAM?
This is a window cleaning program that offers discounts based on frequency. The more you use our window cleaning service in a 12-month period, the lower the price per cleaning. A SHINE PLAN program can be designed just for you to meet your individual needs - give us a call.

DO YOU OFFER A REFERRAL PROGRAM?
Yes, we offer multiple options for referrals

  • Refer a family member, friend or neighbor for 10% off your next wash.

  • Refer 5 and receive your next wash FREE.

​​

DO YOU WORK DURING THE WINTER?
Yes we do, we work year round.

bottom of page